When we arrived in Portland our luggage weren't there, and American airline folks were extremely pleasant and reported they would be brought out the following day.
I attempted to utilize a $five hundred travel voucher for the modern flight and I was struggling to do so as American Airways refused to just accept the voucher. Remember to tell vacationers to keep their seats and not be cheated by these fictitious vouchers that AA offers for tourists to surrender their seats.
My partner and I a short while ago took a trip on the Virgin Islands and returned on 3/11/thirteen. Our Flight house on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We have been supposed to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple following a two hour layover. We ended up reassured in St. Thomas that we would make our connection and that the plane would await the connecting passengers. After we arrived in San Juan we found out our flight had now taken off. In looking to resolve this we were scolded for going to the Completely wrong counter (We ended up sent by an American Eagle staff for the American ticket counter). Surprisingly however, While we had dedicated that “fake pas,†he was able to print a Jet Blue ticket from his American terminal! Fortunately we were finally on our technique to our location – JFK in Ny. After we requested about our baggage the American agent in San Juan wasn’t confident what to inform us. He claimed they had most likely skipped the flight to JFK in addition but to check once we arrived there. As we predicted, our bags didn't comply with us to New York so we filed a claim and had been despatched on our way again to Lisbon, CT 3 hours far from Ny. The following early morning, on three/11/13, we identified as American Airlines about our baggage and that’s in which the runaround commenced. We were being at first informed that our bags Ought to have created it to JFK that morning but they could not convey to.
I went to my resort and put in the following 4 hrs on the phone with AA within an try to have the bag sent to LGA very first thing in the morning, in which I can be waiting around.
My spouse and children just traveled from Boston MA to Charlotte NC and had a Terrible experience boarding the aircraft. The two my little ones have disabilities and we ended up created to board the airplane final. I am not delighted with how your airline treats youngsters with disabilities. A policy change should be manufactured.
I flew to Eire on nine/15/fifteen and returned on 9/25/fifteen. This was my initial Worldwide flight and my to start with time and energy to fly in many years. The personnel ended up nice plus the food stuff was great. Comfort on the best way above was ok as I had an aisle seat but was in the middle of five seats within the return flight and the person’s chair before me was every one of the way back (appeared just a little even further back than some) and I was not able to watch flicks as it had been way too shut and could rarely place my tray down to take in. When returning, I held looking ahead to my bag and it just wasn’t there so went towards the counter and request.
I am astonished at the lack of shopper service at American Airlines. I was a flight attendant for 30 years and took good delight in the instruction I obtained from American. With a new excursion I viewed a passenger and agent argue about which one was ruder. There is absolutely no clear enforcement of grooming principles any place in the organization.
I had been on keep for approximately forty minutes, with frequent ‘updates’ from a supervisor named Tony…who was getting in contact with some unknown Section to examine on the 2nd, missing voucher….when…Of course,, I used to be Reduce off! I called back again…only to get explained to the wait can be eighteen-twenty five minutes. I’m even now waiting on this connect with again. This journey may be the journey of a lifetime for my husband, a wounded veteran and most cancers survivor.
I will get started by indicating that I've knowledgeable the worst flight day with regards for your airline. Initial I had been delayed above an hour resulting from “weather conditionsâ€, when it had been Sunlight shining on the departure and arrival airport. Next, I had been moved to a third flight as a result of my hold off I skipped my connection by two minutes. 3rd, when boarded around the third flight, we sat at the gate for 2 hours because of “weather†once more. At the time they deplaned that flight, on account of predicted 2 hour for a longer time delay, I bought moved to some fourth flight.
Their service is horrendous. Just after I failed to capture a connecting flight to my grandmother’s funeral given that they only experienced a single mechanic in the complete airport, they agreed to purchase my resort expenses. On the other hand, it took them 3 months to receive back again to me, and by the point I got the Look at, it experienced already been cancelled.
my flight 5151 out of savannah to charlotte 405pm was delayed for four 1/2 hrs which has a flat tire no tire on the savannah airport to fix it so we had to await the next combat from charlotte to carry the tire to us and afterwards we had to wait again for another flight to carry the Instrument to mend the tire . we had been advised to help make our on reservation For brand new tickets and but once we referred to as in there was no facts of a hold off my frustration degree is overwhelmed, laura a AA worker tried to help and received really stress since she experienced a hard time setting me and my family alongside one another I was advised to possess a seat and she or he would consider afterwards following helping other shopper at that time I felt like I did not subject following feeling that I was not vital I ask for two meal ticket so we could take in simply because if flight wasn't delayed I might have be dwelling for meal at 7pm in Cleveland ohio I haven't taken this airline before make sure you make it suitable and exchange 2 round trip ticket
My husband and i had a flight leaving Richmond Virginia by using a ultimate vacation spot of Seattle Washington. We have been familiar with traveling and had flown other Airways previously that week about to and from many Locations. We had all our info and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt ask if those people who are flying are military services staff so we commenced above and waited in line to speak into a representative at the counter. When we were being up for the counter we instructed a Woman driving the counter that my partner is from the military services and we experienced two bags to examine in. Thats once we have been knowledgeable that our baggage the place in excess of bodyweight and It might be 250$ more. We asked for for the Girl to show us wherever the package deal pricing is composed. She was unable to deliver that information and went on to inform us we could search it up ourselves. My spouse who is enlisted from the U.S. Coastline Guard has not experienced to pay for find more information added or any amount of money for baggage, on orders or individual. My husband gave her the 250$ and that's once the agent we ended up speaking with before long became incredibly rude and threatened to cancel our whole flight.
File LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on Might 14th. Our strategy was to fly the subsequent early morning to Phoenix on Flight 5635 We arrived with the airport at four:30 am on May well 15th and our flight AT 6:fifteen AM was cancelled due to deficiency of communications to the pilot to direct his flight. Unfortunately, there have been no other flights to Phoenix that working day. So we were given an overnight remain in El Paso. We had already turned within our rental car So we were stranded in the lodge for the day!!. The journey agent rescheduled our flight for the next day May 16th. We ended up checking out our tickets later during the working day and recognized a thing was Improper with our tickets so we went back to the airport and talked towards the agent and we only experienced a flight to PHOENIX. No flight had been scheduled to Puerto Vallarta on that working day!!! If we had not checked Together with the agent we would have been layed above in Phoenix for one more working day. We had also upgraded our seats so we shed around $200 in charges.
I would love a credit history for any flight we skipped from Phoenix to Spokane. We skipped the flight since it took us so long to obtain thru customs. We were flying from Mazatlan and going thru customs in Phoenix.